Google Admin Remote Support and Training

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This ongoing service supports IT Directors to get the most out of their teams. It empowers the school tech team with access to technical team members at AppsEDU. It ensures that the school admin team operates consistently at a high level and provides continuity for staff changes and other unforeseen factors.

Charlie Love and Peter Horner will manage the ongoing support. Charlie and Peter are both highly respected Google Admin experts with decades of experience managing large Google installations. Both work on ongoing technical projects directly for the Google for Education team with AppsEDU.

Annual Security audit

The service begins with a comprehensive security audit of your Google Admin Console as part of your service (with a regular value of $6,000!) The audit takes a week to complete, and you can find more information here: https://docs.google.com/document/d/16xteTTk_vUaqmje4P1VcIdGIKr-hjoUZVVt6RA3PG_w/view
We repeat the audit annually as part of this service

Meet calls every two weeks

AppsEDU will hold two Meet calls monthly with your admins of up to 2 hours each. (we are flexible on this if there are urgent matters to discuss). We will schedule recurring time slots, but they can be modified monthly, depending on your team’s availability.

A typical call format is

The first call of the month will be a review of new features + a general Q&A
The second call will be a deeper dive into one admin area. We agree on a suggested schedule of topics, starting with the areas highlighted in the security audit.

The content of the support hours can be modified each month, even at the last minute, for example, if there is an urgent admin issue to resolve or new Workspace functionality to implement

Private Chat Support Space

In addition to the calls, we will create a private Chat support space for the school’s admin team. You can post questions, issues, or items for discussion in the ‘space’ with a same-day response.

Whenever necessary, we can jump from the chat to a Meet call.

Google Fully Remote Admin

We also offer a separate higher-level service. Our ‘Google Remote Admin’ is a complete admin service where AppsEDU Engineers will be your trusted Google Workspace Administrators and run a fully managed domain service. AppsEDU will action the following at any time during the year:

Complete management of users (creation/update/deletion)
License management
Security updates and analysis
Groups management
Chromebook licenses
Email security settings
Whitelisting
Vault (Gmail and drive retention policies)
Single point of contact for P1 and P2 incidents, perform domain impact assessments, coordinate and carry out suitable resolution involving key technical teams, including Google support.
AppsEDU would provide problem-resolution reports for leadership as required.
Staff onboarding and offboarding process
Escalate support issues to Google Support, follow up, and resolve them promptly.
AppsEDU will action anything not listed above that can be actioned in the Admin console.

Comparison of Services

REMOTE SUPPORT

REMOTE SUPPORT & TRAINING

FULL REMOTE ADMIN

COMPREHENSIVE SECURITY AUDIT

Comprehensive Security Audit

One-time

Annual

– Review of Workspace adoption and effectiveness

– Recommendations for deeper utilization.

– Implement changes and schedule reviews

PRIVATE CHAT SUPPORT SPACE

Private Chat Support & Guidance Space

– For all your tech team

– Can ask any question.

– 2 hour response time

– Can jump on same day Meet video chat

– Guidance on Security Threat Detection/Remediation

MEET CALLS

Meet Calls

Twice a month

Multiple

– Help implement security audit findings

– Custom ongoing admin training plan

– Can use calls for custom training

– Can modify the content each month

– Can use calls for solving urgent issues

– Regular reviews of new features

COMPLETE DOMAIN MANAGEMENT

AppsEDU will be your super admin. Including:

– ChromeOS device management

– Active Security Threat Detection and Remediation

– User Lifecycle Management

– Security updates and analysis

– Groups management

– Chromebook license management

– Email security settings

– Whitelisting domains

– Vault (Gmail and drive retention policies)

– Single point of contact for P1 and P2 incidents

– Provide problem-resolution reports for leadership

– Staff onboarding and offboarding process

– Escalate support issues to Google Support

– Monthly Reporting to school Tech Director or leadership

– Unlimited Remote Support

EXTRA BENEFITS

Membership for all your tech team

Discount on Education Plus licenses

AppsEDU Workspace Engineers' experience

The AppsEDU Workspace Engineers hold:

Google Certified ChromeOS Administrator
Google Professional Collaboration Engineer
Google Certified Administrator
Google Workspace Deployment Services credential
Chrome Enterprise Deployment credential
Google for Education Deployment credential
Google Innovator
Google Certified Trainer
Google Certified Coach

References

The KAUST School

"We have been working with AppsEDU for over two years to help us manage the administration of our Google Workspace for Education account. Our main contact, Peter, has been extremely supportive. His bi-weekly calls are always helpful and on point. Additionally, we receive personalized asynchronous support via our Google Chat Space and have access to the AppsEDU Educator Group, ensuring we are always supported."

St Christopher's School, Bahrain

"Partnering with AppEDU is a fantastic experience. The AppsEDU team provides quick, proactive, and reactive support to effectively back up and enhance the capabilities of our in-house IT team."

Seoul Foreign School

"Working with AppsEDU has significantly enhanced our educational technology experience as their expertise with Google and other software has provided invaluable support, making our operations more efficient and our educators more empowered."

British International School Riyadh

"British International School Riyadh has partnered with AppsEDU since 2023 to provide Google Workspace security auditing, optimization, advice, and remote support. AppsEDU's assistance has been invaluable, and I would recommend them to any school looking to ensure their Google environment is safe, secure and being used effectively."

Dr. Challoner’s Grammar School

"It has been great to work with AppsEDU on our Security Audit - as always they gave us incredibly valuable insights, and supported us with pragmatic implementation guidance to get even more out of our Google Workspace - Thank you AppsEDU!"

ESOL Education

“AppsEDU has been our Google Partner for our schools in UAE advising on the best practices and implementing the best fit features of Google Workspace for Education Plus for our learning environments, we are happy for them to be our partner in UAE”