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This ongoing service supports IT Directors to get the most out of their teams. It empowers the school tech team with access to technical team members at AppsEDU. It ensures that the school admin team operates consistently at a high level and provides continuity for staff changes and other unforeseen factors.
Charlie Love and Peter Horner will manage the ongoing support. Charlie and Peter are both highly respected Google Admin experts with decades of experience managing large Google installations. Both work on ongoing technical projects directly for the Google for Education team with AppsEDU.
AppsEDU will hold two Meet calls monthly with your admins of up to 2 hours each. (we are flexible on this if there are urgent matters to discuss). We will schedule recurring time slots, but they can be modified monthly, depending on your team’s availability.
A typical call format is
The content of the support hours can be modified each month, even at the last minute, for example, if there is an urgent admin issue to resolve or new Workspace functionality to implement
In addition to the calls, we will create a private Chat support space for the school’s admin team. You can post questions, issues, or items for discussion in the ‘space’ with a same-day response.
Whenever necessary, we can jump from the chat to a Meet call.
We also offer a separate higher-level service. Our ‘Google Remote Admin’ is a complete admin service where AppsEDU Engineers will be your trusted Google Workspace Administrators and run a fully managed domain service. AppsEDU will action the following at any time during the year:
COMPREHENSIVE SECURITY AUDIT
Comprehensive Security Audit
One-time
Annual
Annual
– Review of Workspace adoption and effectiveness
– Recommendations for deeper utilization.
– Implement changes and schedule reviews
PRIVATE CHAT SUPPORT SPACE
Private Chat Support & Guidance Space
– For all your tech team
– Can ask any question.
– 2 hour response time
– Can jump on same day Meet video chat
– Guidance on Security Threat Detection/Remediation
MEET CALLS
Meet Calls
Once a month
Multiple
– Help implement security audit findings
– Custom ongoing admin training plan
– Can use calls for custom training
– Can modify the content each month
– Can use calls for solving urgent issues
– Regular reviews of new features
COMPLETE DOMAIN MANAGEMENT
AppsEDU will be your super admin. Including:
– ChromeOS device management
– Active Security Threat Detection and Remediation
– User Lifecycle Management
– Security updates and analysis
– Groups management
– Chromebook license management
– Email security settings
– Whitelisting domains
– Vault (Gmail and drive retention policies)
– Single point of contact for P1 and P2 incidents
– Provide problem-resolution reports for leadership
– Staff onboarding and offboarding process
– Escalate support issues to Google Support
– Monthly Reporting to school Tech Director or leadership
– Unlimited Remote Support
EXTRA BENEFITS
Membership for all your tech team
Discount on Education Plus licenses
3%
3%
3%
The AppsEDU Workspace Engineers hold:
"We have been working with AppsEDU for over two years to help us manage the administration of our Google Workspace for Education account. Our main contact, Peter, has been extremely supportive. His bi-weekly calls are always helpful and on point."
"Partnering with AppEDU is a fantastic experience. The AppsEDU team provides quick, proactive, and reactive support to effectively back up and enhance the capabilities of our in-house IT team."
"Working with AppsEDU has significantly enhanced our educational technology experience as their expertise with Google and other software has provided invaluable support, making our operations more efficient and our educators more empowered."
"British International School Riyadh has partnered with AppsEDU since 2023. AppsEDU's assistance has been invaluable, and I would recommend them to any school looking to ensure their Google environment is safe, secure and being used effectively."
"It has been great to work with AppsEDU on our Security Audit - as always they gave us incredibly valuable insights, and supported us with pragmatic implementation guidance to get even more out of our Google Workspace - Thank you AppsEDU!"
“AppsEDU has been our Google Partner for our schools in UAE advising on the best practices and implementing the best fit features of Google Workspace for Education Plus for our learning environments, we are happy for them to be our partner in UAE”
"Working with AppsEDU has been very insightful. It opens up a great community of professionals that are always willing to help."
"AppsEDU has consistently delivered outstanding professional development experiences for our staff. Their Google Educator and Trainer bootcamps, Google Workspace summits, and personalised remote sessions have always been tailored, impactful and flexible."
Email: hello@appsedu.com
US number: (302) 600-1338
UK number: 07988 659466
Global number (also for WhatsApp): +420603147177
Appsevents USA LLC
221 W 9th St PMB 168
Wilmington, DE 19801
United States
Appsevents Ltd
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United Kingdom
Appsevents Limited
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